Unfairly Charged Liner Premium Subscription – Please Resolve
Hi LINER team,
This is my last attempt to contact your support before bringing this incident up to Google reviews, social media and more. Have previously emailed in for assistance in Oct 2020 and on 21 Dec 2020 but have received no replies at all for both. Screenshot of the latest email attached.
As mentioned, I checked my credit card bills and was shocked to see that I had been automatically signed up and charged for a LINER premium renewal – definitely did not authorise that. There was no email or invoice received on my end for this auto-renewal either.
1. Would like to have the full amount charged (in SGD including conversion rate) refunded since I did not authorise this renewal.
2. Please remove me from this auto-renewal / premium subscription as well. It's ridiculous that when I go to the 'Manage my subscriptions' page, there's no option for me to cancel or remove my subscription.
Would hope for a revert ASAP.
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Dear Steph,
I am so sorry for the frustration you had and for the delay in response.
However, I have not gotten any email from you about this issue.
I would want to sort this issue out for you as soon as possible, but I need your email address to do so.
Could you please try contacting us again at contact@getliner.com?Best,
Brian -
Hi Brian,
Yes, I've emailed contact@getliner.com and brian@getliner.com (even previously). But have not received any replies back. Could you guys check on your end instead?
Have also sent a follow-up email on 1 Jan 2021 (screenshot as attached below). Haven't received any replies to that either. Not comfortable with sharing my email here in a public forum, so do advise on how I should provide my email otherwise. My email is the email associated with this account.
Also: Two more feedback for your product team. 1) Liner users who created their account using Facebook sign up are unable to access the forum, because it requires an email and password. I had to create another dummy account using the same email, so that I could have a password. 2) Signing in on mobile (iOS, Chrome) doesn't work for forums. Wanted to reply to your comment while commuting last week, but I couldn't access my account even after successfully keying in my email and password. Tried 8 times.
Please process my full refund asap.
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Hi Steph and Panyingzhao,
Have you resolved your issue?
I have the same issue and the following was the answer I've received from customer service.
In short. They do not give me a refund.
I am very disappointed with their response as an honored customer and supporter of Liner.
I am Hailey from the LINER team.Your yearly subscription plan to LINER Premium is now cancelled.You will not be charged starting from the next term and can still access the Premium features until the end of the term you paid for, Mar 8, 2022.However, we do not offer refunds as described on the Terms of Service you have agreed to when signing up.As the name itself infers, a subscription is a plan that users will be automatically charged on every renewal date, either monthly or yearly (or even quarterly), depending on the plan type.If users no longer want to pay for the service, they need to cancel the subscription before the renewal date, and for our service, users need to contact us via email to request cancellation, as explained on our FAQ page.We also notify users on the upgrade page about the recurring payments that will be renewed at the normal price, so it is hard for me to give you a refund for the payment.I am sorry that I cannot perform the requested action for you,and please contact me again if you need further assistance.Best,Hailey
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