Hi LINER team,
This is my last attempt to contact your support before bringing this incident up to Google reviews, social media and more. Have previously emailed in for assistance in Oct 2020 and on 21 Dec 2020 but have received no replies at all for both. Screenshot of the latest email attached.
As mentioned, I checked my credit card bills and was shocked to see that I had been automatically signed up and charged for a LINER premium renewal – definitely did not authorise that. There was no email or invoice received on my end for this auto-renewal either.
1. Would like to have the full amount charged (in SGD including conversion rate) refunded since I did not authorise this renewal.
2. Please remove me from this auto-renewal / premium subscription as well. It's ridiculous that when I go to the 'Manage my subscriptions' page, there's no option for me to cancel or remove my subscription.
Would hope for a revert ASAP.
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