🔔 Fixing Login Issues After Maintenance on 11/18/2024

We recently performed a service maintenance update that resulted in a minor bug affecting a small group of users. This issue is causing login problems for some of our users.

Who was affected?

Those who accessed (getliner.com) during these times on Monday, November 18, 2024.

• 3:00 AM to 4:30 AM (PST)
• 6:00 AM to 7:30 AM (EST)
• 8:00 PM to 9:30 PM (KST)

How can I fix this issue?

We encourage you to perform an “Empty Cache and Hard Reload” in your browser. This process will clear your browser’s cached data and force a fresh reload of the Liner website.

How do I “Empty Cache and Hard Reload”?

Windows Users:

1. Open Developer Tools by either:
   • Pressing the F12 key, or
   • Clicking the three dots icon (⋮) in the top-right corner of your browser, then navigating to More tools > Developer tools
2. Right-click on the browser's Refresh Button
3. Select "Empty Cache and Hard Reload" from the menu that appears

Mac Users:

1. Open Developer Tools by either:
   • Pressing Command + Option + I, or
   • Clicking the three dots icon (⋮) in the top-right corner of your browser, then going to More tools > Developer tools
2. Right-click on the browser's Refresh Button
3. Select "Empty Cache and Hard Reload" from the menu that appears

[For those who accessed GetLiner.com on mobile]

• Google Chrome

  1. Open the Chrome App
  2. Tap the three-dot menu in the top-right corner of the browser.
  3. Choose "History" and then tap "Clear Browsing Data.”
  4. Choose Data to Delete: Select the time range and data types (e.g., browsing history, cookies, cached files).
     
     

• Safari

  1. Open Settings: Go to the Settings app on your iPhone or iPad.
  2. Find Safari: Scroll down the list and tap "Safari."
  3. Clear Browsing Data: Tap "Clear History and Website Data."
  4. Confirm: In the pop-up, tap "Clear" to finish.
     
     

• Samsung Internet

  1. Open Samsung Internet on your device.
  2. Tap the three-dot More menu at the bottom of the screen.
  3. Tap "History", then choose "Delete All."
  4. Tap "Clear Data" to complete the process.

• Microsoft Edge

  1. Open the Edge App
  2. Tap the three-dot menu in the bottom-center or top-right corner.
  3. Go to "Settings", then select "Privacy and Security."
  4. Clear Browsing Data: Tap "Clear Browsing Data", choose what to delete (e.g., browsing history, cookies), and confirm your action.
     
     

• Firefox
  1. Open Firefox on your Android device.
  2. Navigate to the history panel from the home screen.
  3. Scroll to the bottom of the history panel and tap "Delete History."
  4.  

If you have any further questions, please don’t hesitate to reach out to our support team.

If you are still encountering issues following these steps, please don’t hesitate to contact us at support@getliner.com.

Thank you for understanding as we work to resolve these login issues. We are committed to providing you with the best possible experience.